Returns Policy:
At Shimmernook, our primary goal is your complete satisfaction with your purchase. If, for any reason, you are not entirely content with your order, we have streamlined the return process to make it hassle-free. Please take a moment to review our policy for more comprehensive details:
Eligibility: For an item to be eligible for return, it must be unused, remain in the same condition as when received, and be in its original packaging. Please note that specific products, such as personalized or intimate items, may not qualify for return due to hygiene or customization considerations.
Timeframe: You have a 30-day window starting from the delivery date to initiate a return. Regrettably, after this period, we are unable to offer refunds or exchanges.
Return Authorization: Before sending back any products, kindly reach out to our customer service team to obtain a Return Authorization (RA) number. Returns without an RA number may not be processed.
Refunds (if applicable):
Once we have received and inspected your return, we will notify you about the approval or rejection of your refund. In the event of approval, the refund will be processed using your original payment method within a reasonable timeframe. It's essential to be aware that the refund amount might be subject to deductions for restocking fees, return shipping costs, or applicable taxes.
Late or Missing Refunds (if applicable):
Should you not have received your expected refund, please review your bank account or credit card statement. If the refund is not reflected, please initiate contact with your financial institution first. If further assistance is needed, please contact our customer service team, and we will gladly investigate the matter.
Sale Items (if applicable):
Sale or discounted items could be eligible for returns, but the refund will be based on the discounted price paid during the purchase.
Exchanges (if applicable):
For exchanging an item due to size, color, or style preferences, please connect with our customer service team to initiate the exchange process. Availability of the desired product is subject to change. You may be responsible for any price difference and any additional shipping fees associated with the exchange.
Customer Return Process:
To initiate a product return, follow these steps:
Contact our customer service team to request a Return Authorization (RA) number and receive detailed instructions for the return process.
Safely pack the item, either in its original packaging or an appropriate alternative. Ensure any accessories, tags, or accompanying documentation are included.
Clearly display the RA number on the outer packaging.
Ship the return package to the address provided by our customer service team. It is advised to utilize a trackable shipping service to guarantee the safe arrival of the returned item.
Restocking Fee Clarification:
Certain returns may incur a restocking fee. This fee accounts for the processing, inspection, and restocking costs of returned items. The exact restocking fee percentage varies based on the specific product and its condition. Our customer service team will inform you of any applicable restocking fees during the return process.
Return Shipping Costs:
Unless the return is a result of an error on our part (such as shipping the wrong or damaged item), the customer is responsible for the associated return shipping costs. These costs will be deducted from the refund amount unless stated otherwise.
Further Assistance:
Should you have additional inquiries or require aid with a return or refund, please do not hesitate to contact our customer service team. We are dedicated to guiding you through the process and ensuring your utmost satisfaction.
Contact Information:
Email: Decia@shimmernook.com
Address: 655 Tennyson Rd, Unit 1302, Hayward, CA 94544,United States